Salesforce Excellence

Delivering a Spectrum of CRM Solutions

Leading companies are moving to mobile technologies to boost the productivity of front-line employees and engage with customers. CRM vendors have incorporated social capabilities into their products to detect sentiment trends and track real-time reactions to their sales and marketing efforts. Additionally, internal social features enable better collaboration and crowdsourced insight from across the enterprise.

Salesforce Excellence

Delivering a Spectrum of CRM Solutions

Leading companies are moving to mobile technologies to boost the productivity of front-line employees and engage with customers. CRM vendors have incorporated social capabilities into their products to detect sentiment trends and track real-time reactions to their sales and marketing efforts. Additionally, internal social features enable better collaboration and crowdsourced insight from across the enterprise.

We deliver CRM services, including:

We deliver CRM services, including:

Business & Technology Consulting

Process Re-Engineering

Customer Operations Roadmap & Strategy

Package Evaluation

Implementation & Rollouts

Support & Maintenance

Salesforce Implementation Methodology

A Salesforce Cloud Alliance Partner

TECHCOREMSS can provide the expertise and technology for you to realize the true potential of cloud computing. The TechCORE MSS-Salesforce value proposition is aimed at delivering benefit to our customers in the following areas:

Focus on client success through business consulting

Rapid and cost-efficient deployments of both Sales Cloud and Service Cloud solutions

Business transformation through process optimization

Custom Force.com apps development

Global strengths in on-demand staffing

Over 50+ Salesforce CRM Implementations

TECHCOREMSS knows how to quickly align the system with the unique goals and processes of your organization.

Salesforce Cloud Application Development

TECHCOREMSS is a proponent & early adopter of cloud platform. With highly skilled engineers, we help clients in selecting the best cloud computing model (public, private or hybrid) and platform type (Azure, Amazon, Force.com, Heroku or Google App Engine).  We develop new cloud apps, customize, or migrate existing applications and our post-implementation model provides a roadmap for clients in managing their applications and infrastructure.

Cloud Offerings:

  • Cloud Assessment Consulting
  • Cloud Application Development
  • Cloud Application Migration
  • Cloud Application Integration

Cloud Platform Expertise:

  • com Application Development
  • Heroku-Deploy and run applications on today’s most innovative Platform as a Service
  • Amazon Web Services to enable application development and deployment

Salesforce.com Administration and Managed Services

Implementing Salesforce.com is the beginning of your sales enablement journey. Timely support from experienced Salesforce administrators can significantly accelerate your user adoption and help you maximize your investments in Salesforce.com.

Our Salesforce administration team works closely with your business owners and subject matter experts to address your ongoing support needs so that your sales team can fully leverage the system and focus more on winning new deals.

Our flexible support packages offer services for both SMEs and enterprise businesses.

Services offered with support packages:

  • Architecture review and customization: Object relationships, creation or modification of custom objects, record types, fields, page layouts, custom links, and buttons; introduction of junction objects, if necessary
  • Data Quality Management: Validation Rules, Automated Workflows, Assignment Rules, Auto Response Rules; Approval Processes
  • User management and adoption: Profiles and Permission Sets Management, Role Hierarchy Setup, Public Groups, Queues and Setup, Adoption Reports and Dashboards
  • Security model enhancements: Modify and Implement Organization-Wide Defaults, Owner and Criteria Based Sharing Rules, Session Management
  • Leverage standard salesforce objects & features: Ideas, Campaigns, Products, Assets, Contracts, Leads, Account, Opportunities, Activities, Cases, Solutions and Flows
  • Analytics support: list Views, Reports, Report Types, Dashboards, Analytic snapshots/Reporting snapshots
  • Email administration: Work flow email alerts, creation or modification of email templates, mail merge templates
  • Salesforce1: Administration and User Trainings
  • AppExchange package support: Suggestions, installation, management, or removal of AppExchange packages
  • Feature activation requests: Person accounts, extended mail merge, multi-currency
  • Bulk data services: Mass Transfer, Bulk loads, and Imports
  • Desktop apps installation and support: Connect for Microsoft Outlook, connect for Office, Force.com connect offline
  • Small custom components: Apex, Visualforce, Triggers, API; Web Services and Visualforce templates
  • Google apps: Initial set-up, user management and configuration
  • Communities maintenance: Include best practices to enhance UI
  • CRM best practices: Depending on the CRM needs, best practices will be suggested
  • Documentation: Functional Specifications Documents and User Manuals
  • Training: End-user and administrator

Let’s Connect.

CONTACT US

info@techcoremss.com
1 (703) 337-4300

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certifications
TECHCORE Management Solutions Services (TECHCOREMSS) is a minority woman service-disabled veteran-owned small business (MBE/WOSB/SDVOSB) professional service solution organization with over 25 years of experience delivering high-quality technical and professional services to federal, state and commercial clients. Our extensive subject matter expertise spans Management Consulting, Business Process Management, Digital Transformation, Human Resources, Information Technology, Project Management, Training, and Staff Augmentation for all levels of commercial and government organizational optimization.

ABOUT

SERVICES

PRODUCTS

CUSTOMERS

CONTACT US

5680 King Centre Dr, Suite 600
Alexandria, VA 22315
info@techcoremss.com
1 (703) 337-4300

TECHCORE Management Solutions Services (TECHCOREMSS) is a minority woman service-disabled veteran-owned small business (MBE/WOSB/SDVOSB) professional service solution organization with over 25 years of experience delivering high-quality technical and professional services to federal, state and commercial clients. Our extensive subject matter expertise spans Management Consulting, Business Process Management, Digital Transformation, Human Resources, Information Technology, Project Management, Training, and Staff Augmentation for all levels of commercial and government organizational optimization.

ABOUT

SERVICES

PRODUCTS

CUSTOMERS

CONTACT US

800 Corporate Drive
Suite 301, Office 309 Stafford, VA 22554
info@techcoremss.com
1 (703) 337-4300

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