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Case study

Veterans Affairs Financial Services Center (VA FSC)

Veterans Affairs Financial Services Center (VA FSC) processes non-medical invoices for all internal VA entities, as well as for other government agencies, as a franchise fund service. The VA FSC was working with a legacy system that was becoming increasingly outdated and unmanageable, especially as volume of incoming invoices increased. Capacity, accuracy and timeliness issues were flagged, and forecast to escalate.

Delivered

  • Business Requirement Elaboration Sessions
  • Functional Area Assessments
  • Architectural Design
  • User Interface Design Strategy
  • Development Approach of the BPM Solution
  • Interface and Services Continuity Assessments
  • Test Data Readiness & Collection
  • Test Readiness Reviews
  • Training Module Reviews
  • Pegasystems Platform Upgrades
Department of VA logo

Client Success & Solution

The client selected Pega’s product to improve automation, speed, and capacity, and asked TECHCOREmss to revamp their invoicing processes and implement a Pega solution. The system was required to handle invoice processing requirements beginning with mailroom functions, image scanning, and data entry at peak volumes that were projected in excess of 10-40K invoices per day. The same system also provided workflow analysis and optimized methods and procedures to simplify the processing of widely-varying invoice types, with the ultimate goal being the elimination of the physical handling of paper.

 

Benefits & Results

The efficiency of the new system’s automation dramatically increased daily processing capacity and generated the necessary service capacity to support new invoice processing accounts both within VA as well as for government franchise client growth. Accuracy and timeliness improvements generate benefits across the organization and its clients. Further, cost savings were realized as the required manpower to process invoices was reduced by 6.5 people on the invoice processing team.

 

Professional Services Provided

  • Business Process Re-Engineering
  • BPM Implementation
  • Operations Assessment & Analysis

 

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TECHCORE Management Solutions Services (TECHCOREMSS) is a minority woman service-disabled veteran-owned small business (MBE/WOSB/SDVOSB) professional service solution organization with over 25 years of experience delivering high-quality technical and professional services to federal, state and commercial clients. Our extensive subject matter expertise spans Management Consulting, Business Process Management, Digital Transformation, Human Resources, Information Technology, Project Management, Training, and Staff Augmentation for all levels of commercial and government organizational optimization.

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800 Corporate Drive
Suite 301, Office 314 Stafford, VA 22554
info@techcoremss.com
1 (703) 337-4300

TECHCORE Management Solutions Services (TECHCOREMSS) is a minority woman service-disabled veteran-owned small business (MBE/WOSB/SDVOSB) professional service solution organization with over 25 years of experience delivering high-quality technical and professional services to federal, state and commercial clients. Our extensive subject matter expertise spans Management Consulting, Business Process Management, Digital Transformation, Human Resources, Information Technology, Project Management, Training, and Staff Augmentation for all levels of commercial and government organizational optimization.

ABOUT

  • Who We Are
  • Partners
  • Newsroom
  • Careers
  • Contract Vehicles
Menu
  • Who We Are
  • Partners
  • Newsroom
  • Careers
  • Contract Vehicles

SERVICES

  • Staff Augmentation
  • Agile Transformation
  • Business Process Management (BPM)
  • Digital Transformation
  • Infrastructure Management
  • Software Application Development
  • Training
Menu
  • Staff Augmentation
  • Agile Transformation
  • Business Process Management (BPM)
  • Digital Transformation
  • Infrastructure Management
  • Software Application Development
  • Training

PRODUCTS

  • Employee Resourcing Application (ERA)
  • Contract Acquisition Management System (CAManS)
Menu
  • Employee Resourcing Application (ERA)
  • Contract Acquisition Management System (CAManS)

CUSTOMERS

  • Clients
Menu
  • Clients

CONTACT US

800 Corporate Drive
Suite 301, Office 309 Stafford, VA 22554
info@techcoremss.com
1 (703) 337-4300

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