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Case study

VA for Vets

Veteran Affairs Career Development group (VA for Vets) had a program for Veterans to build resumes, translate skills and experience, and work with mentor coaches to build new careers. The BPM application had an unnecessary backlog of issues that were not being resolved in a timely manner, application design was a concern, and management wanted the program to be supported by an issue-free application.

Delivered

  • Trouble-ticket Backlog Resolution
  • Change Requests (Mod & New) Development
  • Email Marketing Design & Development
  • Mobile Design & Development
  • 3rd party Integrations with BPM Application
  • Application Assessment & Analysis
  • Application Migrations & Deployment
  • Center of Excellence
VA for Vets logo

Client Success & Solution

TECHCOREmss was asked to join the solution delivery team for expertise in Appian BPM implementation. TECHCOREmss consultants worked with the lead systems integrator and client to identify a “Get Well Plan” for the BPM application. TECHCOREmss initially resolved the 100+ application issues backlog and conducted an application assessment and analysis to determine areas of improvement with process models and overall design. TECHCOREmss consultants worked with each stakeholder group to determine integration improvements, problem areas, and new mobile development requests. TECHCOREmss determined a need for application knowledge sharing, so TECHCOREmss gathered, analyzed, and documented all technical requirements for the VA for Vets KMS and Mobile CMS applications.

 

Benefits & Results

The TECHCOREmss team was able to eliminate poor design and hard coding that caused inefficiencies and inaccuracies in the application by redesigning process models and implementing BPM best practices. TECHCOREmss focused on resolving the 100+ backlog of issues and re-configured the application to remove the root causes in the original design. TECHCOREmss also provided users mobile access to the data and application with new development.

 

Professional Services Provided

  • Business Process Improvement
  • BPM Implementation
  • Operations Assessment & Analysis
VA for Vets logo

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1 (703) 337-4300

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certifications
TECHCORE Management Solutions Services (TECHCOREMSS) is a minority woman service-disabled veteran-owned small business (MBE/WOSB/SDVOSB) professional service solution organization with over 25 years of experience delivering high-quality technical and professional services to federal, state and commercial clients. Our extensive subject matter expertise spans Management Consulting, Business Process Management, Digital Transformation, Human Resources, Information Technology, Project Management, Training, and Staff Augmentation for all levels of commercial and government organizational optimization.

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800 Corporate Drive
Suite 301, Office 314 Stafford, VA 22554
info@techcoremss.com
1 (703) 337-4300

TECHCORE Management Solutions Services (TECHCOREMSS) is a minority woman service-disabled veteran-owned small business (MBE/WOSB/SDVOSB) professional service solution organization with over 25 years of experience delivering high-quality technical and professional services to federal, state and commercial clients. Our extensive subject matter expertise spans Management Consulting, Business Process Management, Digital Transformation, Human Resources, Information Technology, Project Management, Training, and Staff Augmentation for all levels of commercial and government organizational optimization.

ABOUT

  • Who We Are
  • Partners
  • Newsroom
  • Careers
  • Contract Vehicles
Menu
  • Who We Are
  • Partners
  • Newsroom
  • Careers
  • Contract Vehicles

SERVICES

  • Staff Augmentation
  • Agile Transformation
  • Business Process Management (BPM)
  • Digital Transformation
  • Infrastructure Management
  • Software Application Development
  • Training
Menu
  • Staff Augmentation
  • Agile Transformation
  • Business Process Management (BPM)
  • Digital Transformation
  • Infrastructure Management
  • Software Application Development
  • Training

PRODUCTS

  • Employee Resourcing Application (ERA)
  • Contract Acquisition Management System (CAManS)
Menu
  • Employee Resourcing Application (ERA)
  • Contract Acquisition Management System (CAManS)

CUSTOMERS

  • Clients
Menu
  • Clients

CONTACT US

800 Corporate Drive
Suite 301, Office 309 Stafford, VA 22554
info@techcoremss.com
1 (703) 337-4300

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