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Case study

Universal Service Administrative Company

Universal Service Administrative Company (USAC) had a need to manage funding applications, contracts and complex customer service cases to school and library systems. The client required a team to deliver a faster, more reliable way of applying for funding, as well as a robust case management system for the entire life cycle of the funding process including Applicants, Consultants, and Service Providers. The solution required building, maintaining and debugging the system application while focusing on integration activities with legacy systems.

Delivered

  • Application Assessment & Analysis
  • Application Bug Fixing
  • Designed & Created Database Table Structure
  • Project Schedule Development
  • Management Reporting Development
  • End-to-End Testing
  • Application Issue-Resolution
  • Functionality Enhancements
  • Client Demonstrations
USAC logo

Client Success & Solution

TECHCOREmss’s consultants gathered requirements with key stakeholder groups and developed multi-processes to handle the funding application creation, concurrence, and reservation. TECHCOREmss consultants also facilitated integration with legacy systems, and helped in quality assurance and testing activities.

TECHCOREmss provided issue resolution for pre-existing processes and expressions, and utilized the latest Appian software features to create dynamic records and reports. Furthermore, TECHCOREmss consultants delivered application demonstrations while leading the project delivery team throughout the development lifecycle. The client looks to TECHCOREmss consultants for more than development services, and sees our team as trusted advisors on Appian application design, solution architecture, and enterprise integration.

 

Benefits & Results

Our consultants played a crucial role in the successful launch of the E-rate Productivity Center system (EPC). The team worked closely with the client to develop a highly customized system to handle applications, contracts, and funding. The system was also designed to handle complex customer service cases that may arise in the application process. The utilization of the Appian BPM platform enabled this accomplishment and is projected to have an immense impact to the return on investment.

USAC logo

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1 (703) 337-4300

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TECHCORE Management Solutions Services (TECHCOREMSS) is a minority woman service-disabled veteran-owned small business (MBE/WOSB/SDVOSB) professional service solution organization with over 25 years of experience delivering high-quality technical and professional services to federal, state and commercial clients. Our extensive subject matter expertise spans Management Consulting, Business Process Management, Digital Transformation, Human Resources, Information Technology, Project Management, Training, and Staff Augmentation for all levels of commercial and government organizational optimization.

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800 Corporate Drive
Suite 301, Office 314 Stafford, VA 22554
info@techcoremss.com
1 (703) 337-4300

TECHCORE Management Solutions Services (TECHCOREMSS) is a minority woman service-disabled veteran-owned small business (MBE/WOSB/SDVOSB) professional service solution organization with over 25 years of experience delivering high-quality technical and professional services to federal, state and commercial clients. Our extensive subject matter expertise spans Management Consulting, Business Process Management, Digital Transformation, Human Resources, Information Technology, Project Management, Training, and Staff Augmentation for all levels of commercial and government organizational optimization.

ABOUT

  • Who We Are
  • Partners
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Menu
  • Who We Are
  • Partners
  • Newsroom
  • Careers
  • Contract Vehicles

SERVICES

  • Staff Augmentation
  • Agile Transformation
  • Business Process Management (BPM)
  • Digital Transformation
  • Infrastructure Management
  • Software Application Development
  • Training
Menu
  • Staff Augmentation
  • Agile Transformation
  • Business Process Management (BPM)
  • Digital Transformation
  • Infrastructure Management
  • Software Application Development
  • Training

PRODUCTS

  • Employee Resourcing Application (ERA)
  • Contract Acquisition Management System (CAManS)
Menu
  • Employee Resourcing Application (ERA)
  • Contract Acquisition Management System (CAManS)

CUSTOMERS

  • Clients
Menu
  • Clients

CONTACT US

800 Corporate Drive
Suite 301, Office 309 Stafford, VA 22554
info@techcoremss.com
1 (703) 337-4300

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