Client Success & Solution
TECHCOREmss met with Pepco Energy, including their support team, to review their experience with the application and to determine areas of improvement. TECHCOREmss consultants identified an immediate action plan to resolve high risk or high priority issues within the application. TECHCOREmss provided a full application assessment and analysis that highlighted application concerns, high risk areas for re-design, and opportunities for application enhancement post-upgrade. TECHCOREmss worked with the client team to establish a “Get Well” schedule to include upgrade services, implementation of a Center of Excellence, application enhancements, and critical issue-resolutions.
Benefits & Results
TECHCOREmss provided On-Demand Support Services to the client for an Appian BPM application running in production. TECHCOREmss was able to support the business group with new enhancement requests, issue-resolution, bug fixing, and software upgrade services. TECHCOREmss consultants were able to meet the client requests to have an application that was highly functional with no operation issues, and to have access to the knowledge and information about the solution.
Professional Services Provided
- BPM Implementation – Appian
- Operations Assessment & Analysis
- Operations and Maintenance (O&M)