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Case study

Pepco

Pepco Energy had an outdated BPM solution that included functionality not working correctly, unmanageable application users, lack of knowledge center, continuous turnover in product support, loss of project history, and experienced support not being provided in a timely manner. The client had low confidence in the solution and software, and needed a reliable solution.

Delivered

  • Application Assessment & Analysis
  • Upgrade Planning & Execution
  • Enhancements to Functionality of BPM Solution
  • Application Bug Fixing
  • Center of Excellence
  • Application Cleanup & Archiving
  • Users Rights, Privileges, & Management
  • Training, Adoption, & Enablement
  • Training Module Reviews
  • Pegasystems Platform Upgrades
Pepco logo

Client Success & Solution

TECHCOREmss met with Pepco Energy, including their support team, to review their experience with the application and to determine areas of improvement. TECHCOREmss consultants identified an immediate action plan to resolve high risk or high priority issues within the application. TECHCOREmss provided a full application assessment and analysis that highlighted application concerns, high risk areas for re-design, and opportunities for application enhancement post-upgrade. TECHCOREmss worked with the client team to establish a “Get Well” schedule to include upgrade services, implementation of a Center of Excellence, application enhancements, and critical issue-resolutions.

 

Benefits & Results

TECHCOREmss provided On-Demand Support Services to the client for an Appian BPM application running in production. TECHCOREmss was able to support the business group with new enhancement requests, issue-resolution, bug fixing, and software upgrade services. TECHCOREmss consultants were able to meet the client requests to have an application that was highly functional with no operation issues, and to have access to the knowledge and information about the solution.

 

Professional Services Provided

  • BPM Implementation – Appian
  • Operations Assessment & Analysis
  • Operations and Maintenance (O&M)

 

Pepco logo

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certifications
TECHCORE Management Solutions Services (TECHCOREMSS) is a minority woman service-disabled veteran-owned small business (MBE/WOSB/SDVOSB) professional service solution organization with over 25 years of experience delivering high-quality technical and professional services to federal, state and commercial clients. Our extensive subject matter expertise spans Management Consulting, Business Process Management, Digital Transformation, Human Resources, Information Technology, Project Management, Training, and Staff Augmentation for all levels of commercial and government organizational optimization.

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800 Corporate Drive
Suite 301, Office 314 Stafford, VA 22554
info@techcoremss.com
1 (703) 337-4300

TECHCORE Management Solutions Services (TECHCOREMSS) is a minority woman service-disabled veteran-owned small business (MBE/WOSB/SDVOSB) professional service solution organization with over 25 years of experience delivering high-quality technical and professional services to federal, state and commercial clients. Our extensive subject matter expertise spans Management Consulting, Business Process Management, Digital Transformation, Human Resources, Information Technology, Project Management, Training, and Staff Augmentation for all levels of commercial and government organizational optimization.

ABOUT

  • Who We Are
  • Partners
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Menu
  • Who We Are
  • Partners
  • Newsroom
  • Careers
  • Contract Vehicles

SERVICES

  • Staff Augmentation
  • Agile Transformation
  • Business Process Management (BPM)
  • Digital Transformation
  • Infrastructure Management
  • Software Application Development
  • Training
Menu
  • Staff Augmentation
  • Agile Transformation
  • Business Process Management (BPM)
  • Digital Transformation
  • Infrastructure Management
  • Software Application Development
  • Training

PRODUCTS

  • Employee Resourcing Application (ERA)
  • Contract Acquisition Management System (CAManS)
Menu
  • Employee Resourcing Application (ERA)
  • Contract Acquisition Management System (CAManS)

CUSTOMERS

  • Clients
Menu
  • Clients

CONTACT US

800 Corporate Drive
Suite 301, Office 309 Stafford, VA 22554
info@techcoremss.com
1 (703) 337-4300

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