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Case study

CVS

CVS Health currently used a manual process for enrolling clients and members in the Medicare Part D Program. The enrollment process consisted of multiple hand-offs, lack of integration between various backend legacy systems, and lack of a Centralized Enrollment Repository. These were primary contributors for many of the operational and architectural challenges, making the existing process unsustainable to support projected member growth.

Delivered

  • Pega Solution Development
  • Integration with Legacy Systems
  • Architectural Design
  • User Interface Design Strategy
  • Requirements Analysis
  • Establishment of Standardized Processes & Procedures
  • Test Data Readiness
  • QA & Testing Activities (Integration and End-to-End)
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Client Success & Solution

The project aimed to deliver a centralized work flow, implement approval processes, provide audit and tracking capabilities, and integrate seamlessly with core legacy enrollment systems to handle membership volume growth. To accomplish its goals, CVS Health chose Pega Rules Process Commander (PRPC) and tasked the experienced team at TechCORE MSS formerly known as ArchiTECH Solutions to build and deliver a simplified, scalable, flexible, and state-of-the-art enrollment system of the future.


Benefits & Results

The end result included centralized workflow, newly designed approval processes, efficient and easy-to-use audit and tracking capabilities, and integration with the core legacy enrollment systems. Automated processes decreased time for new enrollments and changes to existing client accounts from two weeks to 24 hours.


Professional Services Provided

  • Business Process Re-Engineering
  • BPM Implementation – Pegasystems

 

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certifications
TECHCORE Management Solutions Services (TECHCOREMSS) is a minority woman service-disabled veteran-owned small business (MBE/WOSB/SDVOSB) professional service solution organization with over 25 years of experience delivering high-quality technical and professional services to federal, state and commercial clients. Our extensive subject matter expertise spans Management Consulting, Business Process Management, Digital Transformation, Human Resources, Information Technology, Project Management, Training, and Staff Augmentation for all levels of commercial and government organizational optimization.

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800 Corporate Drive
Suite 301, Office 314 Stafford, VA 22554
info@techcoremss.com
1 (703) 337-4300

TECHCORE Management Solutions Services (TECHCOREMSS) is a minority woman service-disabled veteran-owned small business (MBE/WOSB/SDVOSB) professional service solution organization with over 25 years of experience delivering high-quality technical and professional services to federal, state and commercial clients. Our extensive subject matter expertise spans Management Consulting, Business Process Management, Digital Transformation, Human Resources, Information Technology, Project Management, Training, and Staff Augmentation for all levels of commercial and government organizational optimization.

ABOUT

  • Who We Are
  • Partners
  • Newsroom
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  • Contract Vehicles
Menu
  • Who We Are
  • Partners
  • Newsroom
  • Careers
  • Contract Vehicles

SERVICES

  • Staff Augmentation
  • Agile Transformation
  • Business Process Management (BPM)
  • Digital Transformation
  • Infrastructure Management
  • Software Application Development
  • Training
Menu
  • Staff Augmentation
  • Agile Transformation
  • Business Process Management (BPM)
  • Digital Transformation
  • Infrastructure Management
  • Software Application Development
  • Training

PRODUCTS

  • Employee Resourcing Application (ERA)
  • Contract Acquisition Management System (CAManS)
Menu
  • Employee Resourcing Application (ERA)
  • Contract Acquisition Management System (CAManS)

CUSTOMERS

  • Clients
Menu
  • Clients

CONTACT US

800 Corporate Drive
Suite 301, Office 309 Stafford, VA 22554
info@techcoremss.com
1 (703) 337-4300

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