Client Success & Solution
The project aimed to deliver a centralized work flow, implement approval processes, provide audit and tracking capabilities, and integrate seamlessly with core legacy enrollment systems to handle membership volume growth. To accomplish its goals, CVS Health chose Pega Rules Process Commander (PRPC) and tasked the experienced team at TechCORE MSS formerly known as ArchiTECH Solutions to build and deliver a simplified, scalable, flexible, and state-of-the-art enrollment system of the future.
Benefits & Results
The end result included centralized workflow, newly designed approval processes, efficient and easy-to-use audit and tracking capabilities, and integration with the core legacy enrollment systems. Automated processes decreased time for new enrollments and changes to existing client accounts from two weeks to 24 hours.
Professional Services Provided
- Business Process Re-Engineering
- BPM Implementation – Pegasystems
